How We Rate Casinos → What We Check

Safety always comes first. Trustworthiness translates into licences, certificates, and awards in the online casino world. Licences surely come on top, as no platform is legally allowed to operate without one.

Certificates come from independent agencies attest to software auditing and fair business practices. An excellent online casino can receive prizes and honourable mentions from specialised websites. Additionally, every casino must be transparent about its average RTP (Return to Player) rate.

Yet, trustworthiness involves other aspects. Online casinos store a lot of sensitive information about their clients. So, every respectable platform must have a reliable security system in place. Typically, it includes SSL encryption and top-notch anti-viral software.

Additionally, it should be crystal clear about T&C, bonuses, and banking methods. Moreover, a trustworthy platform will support responsible gambling and KYC and AML practices.

Once an online casino is considered safe and trustworthy, it’s time to assess its gaming catalogue and providers. The best platforms work with many providers, covering as many gaming styles as possible. Such variety is more evident in casinos that work with many different providers.

Still, it doesn’t mean that casinos with only one software provider can’t be entertaining. Careful research on this issue should also consider other aspects. Are there progressive jackpots available? Are there any demo games available? Is it necessary to download anything, or can it be played right on the browser?

Some casinos are all fun and games until you have to open your wallet. An efficient and reliable banking system is the difference between an A-level casino and an annoying one. Ideally, all banking services should be instant and free, and that’s our starting point for evaluating them.

So, the variety and efficiency of payment methods come first here. A casino with few options or without the most popular ones may lose clientele. Also, the payment process should be simple. Otherwise, players may just lose interest and look for another platform. It’s paramount to ensure that payments are made via a secure and encrypted page.

The availability of customer services is commonly overlooked by those who are just too eager to join the casino. However, not having a helping hand when needed can hurt your overall experience. The best online casinos are well-represented by online agents via live chat, phone numbers, and emails around the clock.

Most casinos also provide a FAQ section, so many players don’t even have to look for an agent in many cases. If anything, customer services must be easy to reach and responsive.

The customer services staff must be well-trained to protect customers’ personal information. Every casino listed here is entirely reliable in this sense and follows the best practices in the market.

There are literally billions of people using smartphones and other mobile devices today. So, an online casino that overlooks this fact will lose clientele. The most modern platforms are completely mobile-oriented and scalable. Also, a casino app must be compatible with a wide range of devices to reach the widest possible audience.

However, an app is not the only place where online casinos can thrive. Today, many games and platforms are designed using the HTML5 language, which runs on any web browser. So, it’s not even necessary to download software in this case. Additionally, we assess navigability, and user-friendliness, in apps and web platforms.